GUEST Spa Management Program

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The IAMI GUEST Spa Management Program is designed to assist professionally trained Beauty Therapists who work onboard a yacht, whether in a dual role or specifically as the onboard beauty therapist.

Being an onboard beauty therapist at sea entails certain distinctive aspects that set it apart from the more conventional roles found in shore-based Hotel Spas or Private Spas.

Spa on a superyacht

Program Breakdown:

 

  • GUEST Yacht Interior Administrations | Unit 34
  • ​GUEST Yacht Spa Management | Unit 31
  • GUEST Introduction to Yachting & Yachting Life | Unit 23 (for entry level Crew only)

GUEST Yacht Interior Administrations | Unit 34

  • ​The transition from Junior to Senior Roles
  • Health, Safety & Security Interior Administrations
  • Interior Administrations & departmental SOPs
  • Professional Interior Administrations & Standards
  • Referral Agencies & Training Providers.
  • Ethical Code of Conduct: (Yacht Standing Orders).
  • Interior & Sub-Department Administrations
  • Interior Departmental Standing Operating Procedures
  • Interior Sub-departmental Guidelines Books
  • Interior Information Systems, Checklists, Inventories & Documents
  • Interior Guest Preference Sheets
  • Process for placing & receiving orders & managing feedback
  • Process for safe working practices & quality control of goods
  • Personal professional development & the GUEST Training Record Book
  • Maintaining wellbeing for self & others
  • Monitor personal vision, mission & goals
  • Etiquette, Communication & Problem Solving

GUEST Yacht Spa Management | Unit 31

  • The Occupational Roles, Responsibilities & Duties of a Yacht Spa Manager
  • The Hygiene & Presentation standards for Spa Personal
  • The Etiquette & Behaviour standards for Spa Personal
  • The Importance of Maintaining Wellbeing for Self & Others
  • The Yacht Spa Environments, & the Challenges
  • The Yacht Spa Operations & meeting guest expectations
  • The Safe Working Practices & Risk Assessments within the Spa Areas
  • The Spa Booking Systems & Record Keeping
  • The Spa Products & Equipment, including Stock Control, Purchasing & Budgeting
  • The Spa Area & Equipment Preparation Processes (inc. SOPS)
  • Managing Spa Administrations Inc: Booking Treatments & Spa Services
  • Interpersonal Communication & interacting with Guests, Inc. Forms of Address
  • Managing guest feedback & Conflict Resolution

GUEST Introduction to Yachting & Yachting Life | ​Unit 23

  • The demographics of the yachting sector, its sub-divisions & relevant Industries
  • Professional Yacht CV presentation, & job search etiquette
  • Employment Contracts, SEAS, & salary expectations
  • Life at sea as a crew member
  • Yacht orientation & seamanship terminology
  • Ethical Code of Conduct / Yacht Standing Orders
  • The roles of each department & duties of crew positions
  • The onboard hierarchy & chain of command
  • The onboard standards of personal presentation & hygiene
  • The expected etiquette & behaviours as a crew member
  • The standards of attention to detail required onboard a yacht
  • The Importance of communication & communication styles
  • The etiquette of meeting & interacting with guests
  • The diversities & differences of cultures & behaviours.
  • Maintaining personal health & wellbeing & how to find support
  • The responsibilities of employers & crew for health & safety in the maritime industry

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